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Bay Area CouncilREFUND POLICY

Refund Policy

Bay Area Council Refund Policy

Refunds will only be granted and paid to the original paying customer - the unit or individual. Refunds will only be considered under certain circumstances (sickness, death in family, summer school, military deployment or relocation) as long as it is requested in writing, with back-up documentation, and received in the Scout Service Center, 3020 53rd Street, Galveston, TX 77551-5917. A 15% processing fee will be applied to all refunds. Refund requests due to light weather issues, homesickness, schedule conflicts, misinterpretation of printed council policies and procedures or reasons other than those noted above do not qualify. In addition, partial refunds will not be granted for partial camp/event stays. If a camp or event is forced to be canceled by the council, because of severe weather, or circumstances prior to the camp or event occurring, the council will reschedule the camp/event or initiate the refund process. All refund requests are due to the council office no later than 15 days after the close of the event. Refunds will be issued in the form of the original payment within 30 days after a formal decision has been made.